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Craig's Verification Tips

Recruiting and Qualifying Staff Makes Your Verification Department Effective

Categories :Managing , Staff

A Holistic Approach to Managing

Over the next eight months, I will publish one element of my Denver NAPBS 2014 talk each month. The presentation was very well received and I want you to have the same benefit that others received.

Last month’s tip started the theme that I continue with today – managing the verification department.  Last month I talked about capacity prediction. This edition deals with my holistic approach to managing a verification department and the old axiom, “Begin with the end in mind.”

Holistic Management

Because verification work is labor-intensive, labor deserves the bulk of your attention. Recruiting, qualifying, hiring and training people must be done properly if your department is going to be effective.

How to Start?

Recruiting and qualifying begins with constantly assessing what you’re doing well and hiring people who can do those things. Here’s how to start — use an assessment tool to help you take inventory of the traits your top producers have in common. We use Criteria Corp. and we have identified four main traits common to our most successful researchers. Applicants who score high on some or all of those traits tend to succeed.

In the future editions, we’ll discuss the specific traits we seek and our approach to training.

If these tips are helpful to you, please let us know. If you would like to contribute tips of your own, we would love to hear from you. Please contact us at info@referencepro.com.

1 Comment

Andrew Cashman

November 19, 2014 at 7:16 pm

Hi Craig, I attended this session in Denver and wanted to thank you for the transparency you shared. I was wondering if it would be out of bounds to ask what your four criteria were when using an assessment testing vendor in recruiting. We would end up needing to think of adding or subtracting based on the different functions between our companies but it would be nice to see an example. We’ve long talked about how this would be a good tool but argue over what is directly relatable in order to be compliant with hiring standards. Let me know.
Thanks, and I hope you are well.
Andrew

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