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Craig's Verification Tips

Qualifying and Training Staff Makes Your Verification Department Effective

Categories :2014 Archive , Managing

Qualifying and Training Verification Staff

Last month I discussed the importance of recruiting and qualifying verification staff. This month’s tip is the second excerpt from my Denver NAPBS 2014 presentation, about the importance of qualifying and training verification staff.

A Little Research Goes A Long Way

Earlier this year, ReferencePro had its entire verification staff complete an assessment test where it became clear that the top performers shared four main traits:

  • Achievement
  • Assertiveness
  • Competitiveness
  • Motivation (the underlying energy that drives the other three traits).

Top performers are hungry to outdo each other and themselves each and every day.

The chart below shows the test results for those top performers.

Personnel Scoring

 

 

 

 

 

 

 

 

 

 

After candidates are interviewed for verification positions and evaluated for cultural fit and relevant experience, they are given a keying test and simulated phone exercises to perform. If candidates do well up to that point, they are given the assessment test. Those who score highly on at least two of the four traits common to high performers move forward.

How to Start? 1-2-3

  1. Stop guessing.
  2. Use assessment tests to select your candidates for verification work.
  3. Start building on the strengths that you already have.

Next month we’ll look at how to build a solid training program.

If these tips are helpful to you, please let us know. If you would like to contribute tips of your own, we would love to hear from you. Please contact me at ClearStar – a ReferencePro Partner!