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Craig's Verification Tips

Provider Rules

Categories :Craigs Tips
Craig_Professional Portrait_4 Craig Caddell is a noted screening industry expert
on verification and reference operations.

I am a provider. My customers are providers to their customers and so on. That means we are all in the same boat when it comes to providing services to someone. Now, applying the Golden Rule, let’s look at how to treat providers in ways that build mutually beneficial, long-term partnerships.

  1. Getting at least three bids is smart and legitimate. Just be careful how you use the results. For instance, it’s not cool to share one provider’s price with another. All providers should price according to what they are willing to sell for and what you are willing to pay. Keep each individual provider’s information confidential.
  2. Try to give providers adequate lead time to generate a bid and, if you’re in a legitimate hurry, it’s helpful to explain that. What you don’t want to do is make providers roll over, sit up and beg just because you’re dangling work in front of them. Mature providers will not play that game and it pays to take note of the boundaries they set.
  3. Sometimes you’ll pay more just because you didn’t ask for a better price. It’s not disrespectful to ask providers if they would be willing to lower their prices as long as you’re prepared to offer them the work when they do. Suckering one provider into lowering his or her price just to get the provider you really want to lower the price further isn’t fair. It’s disrespectful.
  4. Simple courtesy goes a long way toward making any provider negotiation a mutually enjoyable experience. Don’t assume providers are there to do your bidding; instead, ask if they would be willing to help you. Be generous with your gratitude. And, take the time to call those who lost the bid to let them know that you appreciated their efforts.

You never know when any of your providers will pop up again in your life and whether or not you’ll need their help. So treat them well. After all, people thrive when treated with respect and dignity. Partnerships work when they are based on fairness and honesty. Providers are people and partners who are there to help you grow your business.

I hope these tips are helpful to you. If so, let us know. If you have any tips of your own to share, we are happy to post them. If you would like to write an article for Craig’s Verification Tips, please contact me by email: ccaddell@referencepro.com.

1 Comment

Janice

September 15, 2014 at 4:35 pm

Craig:

I appreciate your tips. But I don’t agree with point 3. I would never dream of charging a customer more in hopes that they would not ask for a better price. Yes, people thrive when treated well – and that includes offering a fair price right from the start, not marking things up so you can offer a discount when asked.

Janice

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