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Craig's Verification Tips

Robust Quality Assurance

Craig Caddell is a noted screening industry expert on verification and reference operations. Quality can suffer during spikes in verification volume. Those tasked with quality assurance (QA) end up making verification calls instead of performing quality assurance reviews and/or they are overwhelmed with the sheer volume of orders that need to be reviewed and approved. […]

Valuable Status Notes

Craig Caddell is a noted screening industry expert on verification and reference operations. Verifications can take days to complete and many changes can occur over that time. When an order is running over the usual turnaround time (TAT) everyone wants to know why. The answer should be easy to find in your status notes. Anyone […]

Association Benefits

Craig Caddell is a noted screening industry expert on verification and reference operations. I am just back from the National Association of Professional Background Screeners (NAPBS) Mid-Year Legislative Conference in Washington, D.C., and once again I’m reminded of what a great association we have built. We are proud founding members of the NAPBS, and in […]

Peer References Require Special Tactics

Craig Caddell is a noted screening industry expert on verification and reference operations. The Joint Commission defines a peer as someone from the same discipline with essentially equal qualifications. To be able to provide a reference, the peer would need to be familiar with the individual’s actual performance. However, in situations where there is no […]

Obtaining Peer References for Physicians from Physicians

Categories :References

By Hugh Greeley In addition to the excellent pointers provided by Craig this month, interested parties might well consider the following suggestions, which have been developed over many years of experience in the credentialing field. These tips have been provided by Peggy Greeley, who for a decade and a half was the director of medical […]

Crucial Need for Rigorous Medical Staff Credentialing

Categories :Credentialing , Featured

  By Hugh Greeley The rationale for rigorous credentialing has deep historical roots! Jan Sanders Van Hemessen (1504-1566), a Flemish artist, painted a piece known as The Surgeon. The masterpiece hangs in the Prado Museum in Madrid, Spain. The following description of this gruesomely compelling piece was found in the Annenberg Center for Health Science […]

Language! Language! Language!

Craig Caddell is a noted screening industry expert on verification and reference operations. You know the old saying “Location! Location! Location!” as it applies to restaurant success or failure, well in the International verifications business you could say Language! Language! Language! If, for instance, you call Brazil and expect people to speak English you may […]

Finding Good Contact Information

Craig Caddell is a noted screening industry expert on verification and reference operations. Job applicants are notorious for providing incorrect contact information for past employers. Some creative applicants provide the contact information of a “friend” posing as a past employer. They assume you will call the number provided without first validating it. Therefore, you must […]

End of the Year Reflection on Integrity

Craig Caddell is a noted screening industry expert on verification and reference operations. Rather than a tip for this December publication, I wanted to offer a brief reflection on integrity from a verifier’s perspective. Catching and figuring out discrepancies in data, chasing down that last piece of information, and making the additional attempt that got […]

Medical Staff Credentialing Needs Modernization

Categories :Craigs Tips

By Hugh Greeley When verifying the credentials of health care professionals, we must begin to recognize that we no longer live in the world of snail mail and telephones. This is the age of computers and the Internet. It’s an age when any of us can travel to the four corners of the world and […]