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Craig's Verification Tips

Qualifying and Training Staff Makes Your Verification Department Effective

Categories :2014 Archive , Managing

Qualifying and Training Verification Staff Last month I discussed the importance of recruiting and qualifying verification staff. This month’s tip is the second excerpt from my Denver NAPBS 2014 presentation, about the importance of qualifying and training verification staff. A Little Research Goes A Long Way Earlier this year, ReferencePro had its entire verification staff […]

Valuing Verifications

Craig Caddell is a noted screening industry expert on verification and reference operations. I have watched the retail pricing of verifications and other screening services race to the bottom. Margins in our industry range from thin to non-existent. Some very high-volume screening firms have moved production to wherever the lowest cost of labor can be […]

Documenting Your Work Flow

Craig Caddell is a noted screening industry expert on verification and reference operations. You know all the steps it takes to deliver your services. This undoubtedly includes many little side steps you learned or created along the way. Documenting your workflow that has evolved organically over time is a challenge but it comes with great […]

Robust Quality Assurance

Craig Caddell is a noted screening industry expert on verification and reference operations. Quality can suffer during spikes in verification volume. Those tasked with quality assurance (QA) end up making verification calls instead of performing quality assurance reviews and/or they are overwhelmed with the sheer volume of orders that need to be reviewed and approved. […]

Valuable Status Notes

Craig Caddell is a noted screening industry expert on verification and reference operations. Verifications can take days to complete and many changes can occur over that time. When an order is running over the usual turnaround time (TAT) everyone wants to know why. The answer should be easy to find in your status notes. Anyone […]

Association Benefits

Craig Caddell is a noted screening industry expert on verification and reference operations. I am just back from the National Association of Professional Background Screeners (NAPBS) Mid-Year Legislative Conference in Washington, D.C., and once again I’m reminded of what a great association we have built. We are proud founding members of the NAPBS, and in […]

Peer References Require Special Tactics

Craig Caddell is a noted screening industry expert on verification and reference operations. The Joint Commission defines a peer as someone from the same discipline with essentially equal qualifications. To be able to provide a reference, the peer would need to be familiar with the individual’s actual performance. However, in situations where there is no […]

Language! Language! Language!

Craig Caddell is a noted screening industry expert on verification and reference operations. You know the old saying “Location! Location! Location!” as it applies to restaurant success or failure, well in the International verifications business you could say Language! Language! Language! If, for instance, you call Brazil and expect people to speak English you may […]

Finding Good Contact Information

Craig Caddell is a noted screening industry expert on verification and reference operations. Job applicants are notorious for providing incorrect contact information for past employers. Some creative applicants provide the contact information of a “friend” posing as a past employer. They assume you will call the number provided without first validating it. Therefore, you must […]