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Craig's Verification Tips

End of the Year Reflection on Integrity

Craig Caddell is a noted screening industry expert on verification and reference operations. Rather than a tip for this December publication, I wanted to offer a brief reflection on integrity from a verifier’s perspective. Catching and figuring out discrepancies in data, chasing down that last piece of information, and making the additional attempt that got […]

Make Customer Issues Your Zen Master

Craig Caddell is a noted screening industry expert on verification and reference operations. There are a lot of little things that can go sideways in the verification process: not calling back at the right time, not picking up the phone when someone wants to give you a reference interview, chasing the wrong person for the […]

Staffing for Verification

Craig Caddell is a noted screening industry expert on verification and reference operations. Achieving a state of equilibrium between verification volume and your capacity to process that volume is elusive at best. You can be overstaffed or understaffed on any given day due to absences and sudden changes in volume. Here are three tips to […]

How to Avoid Fraudulent References

Craig Caddell is a noted screening industry expert on verification and reference operations. In this sketchy Internet age, companies like The Reference Store can make offers like this: “Unemployed? Fired? Forced Out? Bad Reference? Create an entirely new work history using our fake reference service…” Employers and their background screening firms conducting professional references should […]