Opening Hours:Monday To Friday - 8am To 5pm

Craig's Verification Tips

“Begin with the End in Mind” – Craig Caddell on recruiting, qualifying, hiring and training your verifications staff.

Categories :Craigs Tips

Recruiting and Qualifying Staff Makes Your Verification Department Effective A Holistic Approach to Managing I take a holistic approach to managing a verification department and rely on the wisdom of the old axiom, “Begin with the end in mind.” Because verification work is labor-intensive, labor deserves the bulk of your attention. Recruiting, qualifying, hiring and […]

Verifying Education is Vital

Categories :Craigs Tips

Many employers require job candidates to have a college degree or professional diploma. However, employers and candidates alike may not fully understand the differences among accredited, unaccredited and sham schools. Or they may not know how to investigate these institutions when there are suspicions. Of course, not all unaccredited schools are phony diploma mills, and […]

Measure a Trainee’s Progress

Categories :2015 Archive , Managing , Staff

Metrics Provide Trainees with Direction Last month I discussed the importance of training your verification staff using a plan and passion. This month’s tip is the fourth excerpt from my Denver NAPBS 2014 presentation called “Managing a Verification Department“. As a sailor, knowing my position on a chart tells me where I am on the […]

Training New Verification Staff

Categories :2015 Archive , Managing , Staff

 A Scalable Model for Training New Verification Staff Last month I discussed the importance of assessment tests for selecting suitable verification staff members. This month’s tip is the third excerpt from my Denver NAPBS 2014 presentation about managing a verification department in a background screening firm or consumer reporting agency (CRA). Old School: Let Me Hold […]

Qualifying and Training Staff Makes Your Verification Department Effective

Categories :2014 Archive , Managing

Qualifying and Training Verification Staff Last month I discussed the importance of recruiting and qualifying verification staff. This month’s tip is the second excerpt from my Denver NAPBS 2014 presentation, about the importance of qualifying and training verification staff. A Little Research Goes A Long Way Earlier this year, ReferencePro had its entire verification staff […]

Recruiting and Qualifying Staff Makes Your Verification Department Effective

Categories :Managing , Staff

A Holistic Approach to Managing Over the next eight months, I will publish one element of my Denver NAPBS 2014 talk each month. The presentation was very well received and I want you to have the same benefit that others received. Last month’s tip started the theme that I continue with today – managing the verification department.  Last month I […]

Completion Rate: Calculating Future Capacity Needs

The following is an excerpt from my October 21, 2014 presentation at the National Association of Professional Background Screeners Convention (NAPBS) Every verifications department needs to predict the impact that future volume will have on capacity and provide ramp-up schedules that are accurate and dependable. That’s a challenge when ramping up involves recruiting, hiring and […]

Provider Rules

Categories :Craigs Tips

Craig Caddell is a noted screening industry expert on verification and reference operations. I am a provider. My customers are providers to their customers and so on. That means we are all in the same boat when it comes to providing services to someone. Now, applying the Golden Rule, let’s look at how to treat […]

Valuing Verifications

Craig Caddell is a noted screening industry expert on verification and reference operations. I have watched the retail pricing of verifications and other screening services race to the bottom. Margins in our industry range from thin to non-existent. Some very high-volume screening firms have moved production to wherever the lowest cost of labor can be […]

Documenting Your Work Flow

Craig Caddell is a noted screening industry expert on verification and reference operations. You know all the steps it takes to deliver your services. This undoubtedly includes many little side steps you learned or created along the way. Documenting your workflow that has evolved organically over time is a challenge but it comes with great […]